How to Fix Microsoft Outlook Mac When It's Not Working
Microsoft Outlook Mac is a popular email client that allows you to manage your emails, contacts, calendars, and tasks. However, sometimes Outlook Mac may not work as expected and cause you frustration. You may encounter issues such as Outlook Mac freezing or crashing, not sending or receiving messages, not opening attachments, or not syncing with your email server.
Fortunately, there are some common solutions that can help you fix Microsoft Outlook Mac when it's not working. Here are some steps you can try:
Update your Mac and Outlook Mac. Sometimes, outdated software can cause compatibility issues and bugs. To update your Mac, go to System Preferences and click Software Update. If your Mac version is macOS High Sierra or earlier, then go to the App Store app to update the software on your Mac[^1^]. To update Outlook Mac, open Microsoft Word, Excel, or another Microsoft Office application, and then click Help > Check for Updates. AutoUpdate will check for updates[^2^].
Verify your account settings and credentials. Make sure you have entered the correct email address, user name, and password for your email account in Outlook Mac. To do this, on the Tools menu, choose Accounts. In the left pane of the Accounts box, select the account. If your account still does not work properly, check with your email service provider for details about how to configure your account in a mail application. Your account may require that you use special settings such as Secure Sockets Layer (SSL) to connect, or that you override the default port[^3^].
Turn on SMTP authentication for your email account. Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication. If you verify that your account settings are correct, but you still can't send messages, try turning on SMTP authentication. On the Tools menu, click Accounts. In the left pane of the Accounts box, select the account. Under Outgoing server, click More Options. On the pop-up menu, select the authentication type, and then enter your credentials as necessary[^3^].
Check your network connection and firewall settings. Make sure that your computer is connected to the Internet or your network. Use a web browser to see if you can access web sites. On a local network, see if you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help. If you use a network to connect to the Internet, you might have to specify a mail proxy server in your computer's System Preferences. Ask your network administrator for the correct settings for your mail proxy server[^3^]. Also, check if your ISP or network has a firewall that blocks connections to your email service's outgoing mail (SMTP) server. If so, see if your ISP or network administrator can provide an alternative SMTP server to use for your POP or IMAP account[^3^].
Contact support or give feedback. If none of the above steps resolve your issue, you can contact support or give feedback in Outlook Mac. To report issues or provide feedback, simply go to Help > Contact Support in Outlook Mac. For more information, see Contact Support in Outlook for Mac[^2^]. To suggest new features in Outlook for Mac, go to Help > Give Feedback[^2^].
We hope this article helped you fix Microsoft Outlook Mac when it's not working. If you have any questions or comments, please let us know. aa16f39245